Payment Policy
At Steve & Janet Sydney, we aim to make the payment process simple, secure and convenient for every customer.
Please read our Payment Policy carefully before placing an order.
1. Accepted Payment Methods
We currently accept the following payment methods:
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Credit Card
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Apple Pay
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Shop Pay
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Google Pay
Accepted credit cards may include major providers such as Visa, Mastercard and American Express, depending on your location and payment provider availability.
Please note that the available payment options may vary depending on your device, browser, country, region or payment provider.
2. Secure Payments
All payments on our website are processed through a secure and encrypted checkout system.
Your payment information is protected using industry-standard security measures, including SSL encryption.
Steve & Janet Sydney does not store your full credit card details or payment information on our own servers.
3. Payment Processing
Orders are only processed after payment has been successfully completed.
Once your payment has been approved, you will receive an order confirmation by email.
If your payment is declined, cancelled or not completed, your order will not be processed.
4. Credit Card Payments
When paying by credit card, please ensure that all billing details are entered correctly.
Incorrect payment details may result in a failed or delayed transaction.
Your card may be charged immediately after your order is placed, depending on your bank or card provider.
5. Apple Pay, Shop Pay and Google Pay
Apple Pay, Shop Pay and Google Pay may be available at checkout depending on your device, browser and region.
These payment methods allow you to complete your purchase quickly and securely using your saved payment details.
Availability is determined by the relevant payment provider and may not appear for every customer.
6. Payment Verification
In some cases, additional payment verification may be required by your bank, card issuer or payment provider.
This may include security checks such as 3D Secure, two-factor authentication or confirmation through your banking app.
Steve & Janet Sydney is not responsible for delays caused by payment verification requirements from third-party payment providers.
7. Refunds
If you are eligible for a refund, for example after an approved return, the refund will be processed back to the original payment method used for the order.
Refunds are usually processed within 14 business days after we have received and inspected the returned item, where applicable.
Please note that it may take additional time for the refund to appear in your account, depending on your bank, card issuer or payment provider.
8. Failed or Duplicate Payments
If you believe your payment has failed, but the amount still appears on your bank statement, please contact your bank or payment provider first.
In some cases, failed payment attempts may appear as pending transactions. These are usually released automatically by your bank or payment provider.
If you believe you have been charged more than once, please contact us at:
Please include your order number, payment date and any relevant details so we can review the issue.
9. Pricing and Currency
All prices displayed on our website are shown in the applicable currency at checkout.
Final payment amounts may vary slightly depending on currency conversion, bank fees or payment provider charges.
Any additional fees charged by your bank, card issuer or payment provider are the responsibility of the customer.
10. Contact Us
For questions about payments, refunds or billing, please contact our customer support team:
Steve & Janet Sydney
Email: info@stevejanetsydney.com