Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Steve & Janet Sydney.
By visiting our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. General
These Terms & Conditions apply to all offers, orders, purchases and agreements made through the website of Steve & Janet Sydney.
By placing an order, you confirm that you have read, understood and accepted these Terms & Conditions.
Steve & Janet Sydney reserves the right to update or amend these Terms & Conditions at any time. The version published on our website at the time of purchase will apply to your order.
2. Product Information
We do our best to display and describe our products as accurately as possible.
This includes product descriptions, images, colours, sizes, materials and other product details. However, slight differences may occur due to screen settings, photography, lighting or supplier updates.
Although we aim to keep all information accurate and up to date, typographical errors, pricing mistakes or product information inaccuracies may occur. Steve & Janet Sydney reserves the right to correct these errors at any time.
3. Orders
When you place an order on our website, you are responsible for ensuring that all information provided is accurate and complete.
This includes:
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Your full name
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Shipping address
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Email address
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Phone number, if required
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Product selection
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Size, colour or variant selection
Please check your order carefully before completing your purchase.
Steve & Janet Sydney is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete customer information.
4. Payment
Orders are processed after full payment has been successfully received.
The available payment methods may vary depending on your country, location or payment provider. Customers are responsible for checking which payment methods are available at checkout.
All prices displayed on our website are shown in the applicable currency at the time of purchase, unless stated otherwise.
Steve & Janet Sydney reserves the right to change prices, discounts and promotions at any time without prior notice.
5. Order Processing and Delivery
After your order has been placed and payment has been received, your order will be processed.
Our estimated order processing and delivery times are:
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days, depending on your location
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, courier delays, high order volume, public holidays or unexpected logistical issues.
Some products may be shipped directly from our international fulfilment partners or suppliers. This allows us to offer a wider product selection and competitive pricing.
6. Shipping Responsibility
Customers are responsible for providing a correct and complete shipping address at checkout.
If a package is returned, delayed or lost due to incorrect customer information, Steve & Janet Sydney may not be responsible for the additional costs.
Once tracking information shows that a package has been successfully delivered, Steve & Janet Sydney is not responsible for loss, theft or damage after delivery.
We recommend checking your delivery address carefully before placing your order.
7. Returns, Refunds and Cancellations
For all information regarding returns, refunds, exchanges and cancellations, please refer to our separate Return & Refund Policy.
Customers must follow the return instructions provided by our customer support team before sending any item back.
Returns sent without prior approval may not be accepted.
8. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at:
Please include:
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Your order number
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A clear description of the issue
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Photos or videos showing the problem
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A photo of the packaging, if relevant
We will review your request and provide a suitable solution where applicable.
9. Promotions and Discount Codes
Discount codes and promotional offers may be subject to specific conditions.
Steve & Janet Sydney reserves the right to modify, pause or cancel promotions at any time.
Discount codes cannot always be combined with other offers, unless clearly stated.
If a discount code was not applied at checkout, we may not be able to apply it after the order has already been placed.
10. Intellectual Property
All content on the Steve & Janet Sydney website, including text, images, product descriptions, logos, graphics, design elements and branding, is the property of Steve & Janet Sydney or its content partners.
This content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.
11. Limitation of Liability
Steve & Janet Sydney is not liable for indirect damages, loss of profit, loss of data, delays or damages caused by circumstances outside our reasonable control.
This includes, but is not limited to:
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Courier delays
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Customs delays
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Incorrect customer information
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Failed delivery attempts
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Technical issues
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Force majeure situations
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Supplier or fulfilment delays
Our liability is limited to the amount paid by the customer for the relevant order, unless otherwise required by applicable law.
12. Customer Complaints
If you have a complaint or concern, please contact us by email:
Please include your order number and a clear explanation of your complaint.
We aim to respond within 5 business days. During busy periods, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.
13. Applicable Law
These Terms & Conditions are governed by applicable consumer laws and regulations.
Nothing in these Terms & Conditions affects your statutory rights as a customer.
14. Contact Information
For questions about these Terms & Conditions, your order or our policies, you can contact us at:
Steve & Janet Sydney
Email: info@stevejanetsydney.com